Frequently Asked Questions

Find answers with our carpet cleaning FAQ

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  • No Lingering Soap Residue
  • No Harsh Chemicals
  • No Crunchy Carpet Texture
  • Fast-Drying Treatments
  • Pet-Friendly, Kid-friendly
  • Extends the Life of Carpets

Carpet Cleaning FAQ

Whether you’ve just installed fresh new carpets or whether you’re moving into an existing home with some carpeted floors, understanding a few key facts can help prepare you for caring for your carpets correctly. Learn the answers to a few most common carpet cleaning FAQ.

How Often Should Carpet be Cleaned?

This is a particularly common carpet cleaning FAQ. A standard recommendation for how often carpet should be cleaned is 6 to 12 months. In households with only adults where regular vacuuming and maintenance is performed regularly, a recommendation of 12 months is often accurate. However, households with pets and children or particularly high-traffic areas will likely need professional carpet cleaning more frequently than this. Once you’ve had your carpets for a while, you’ll likely be able to tell when simply vacuuming is no longer sufficient.

What are the Signs That My Carpet Needs Cleaning?

If it’s been a while since your last cleaning and you’re not sure whether or not it’s time to bring the professionals back in, pay extra attention the next time you vacuum. Does your carpet look clean afterwards? If you’ve just vacuumed and your carpet still looks or smells dirty, the chances are high that there’s quite a bit of dirt build-up within the fibers. You may also notice that the carpet doesn’t stand up when you walk on it, or that it’s developing an odor. If you notice any of these signs, schedule a professional cleaning as soon as you can.

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This family enjoys their clean carpet and gets their questions answered with our carpet cleaning faq.

How Long Does Carpet Cleaning Take?

Carpet cleaning is not as time consuming as some may assume. In general, it will take about twenty minutes per room, but the overall time required can vary depending on furniture that needs to be moved, the size of the room, the amount of soil within the carpets, and any stains that need special treatment.

How Long Does it Take Carpets to Dry After Cleaning?

The time it takes for your carpets to dry after a cleaning will depend on your local climate, but in most areas will range from three to 24 hours. You can speed up this timeline by increasing the airflow to the room with the help of fans or your heating and cooling system.

With clean rubber-soled shoes, you can walk on your carpets before they’ve finished drying, but it’s best to let them dry as completely as possible before diving back into normal use. Leave furniture blocks and protective barriers where the carpet cleaning professionals placed them until your carpet is completely dry.

Zerorez gotta love it guarantee.

If you are unsatisfied with your service for any reason, we will gladly return within 30 days of service and re-clean any areas you're unsatisfied with.

More Than 160,000+ 5-Star Reviews

  • Zerorez - 5 Star Review By Kaylee Ma

    Kaylee Ma

    google

    Todd was super awesome to communicate with; he was fast and reliable with information and appointment booking. We had Josh come clean our carpets and he was amazing! Super friendly and easy to talk to. He also gave us some good recommendations for maintaining our carpets. We will definitely be reaching out to this company again!

  • Zerorez - 5 Star Review By Colleen King

    Colleen King

    google

    Excellent service as always. The technician is courteous and helpful

  • Zerorez - 5 Star Review By Allie Laysico

    Allie Laysico

    google

    Ivan was punctual, professional, and did a great job on our carpets. We’re renting and I’m pretty sure the carpets in our place have never been professionally cleaned. When Ivan was done our place smelt so much better and clean! We wanted our carpets properly cleaned as we’re preparing for a baby, and it’s comforting knowing our carpets are now cleaned and sanitized

  • Zerorez - 5 Star Review By

    facebook

    Excellent service start to finish ! On time , courteous and efficient. Our tile and carpet are beautiful . We highly recommend Zerorez Calgary .

  • Zerorez - 5 Star Review By Judy Valera

    Judy Valera

    google

    Josh and Ivan were super nice and did a GREAT job. Our carpet is old and they look amazing. I recommend 200%.

  • Zerorez - 5 Star Review By Debb Roeke

    Debb Roeke

    google

    Fast, efficient, and super friendly service! Our ultra -stained carpets are now spotless, and the guys removed a ton of ground-in pet hair. Thanks so much! 🙏

  • Zerorez - 5 Star Review By James Johnston

    James Johnston

    google

    Tim from Zerorez was great. He was on time, friendly and professional. The carpet looks great. Great company and have used them and him several times and would again

  • Zerorez - 5 Star Review By Jennifer Donovan

    Jennifer Donovan

    google

    Got a friendly call from Tim in the morning to confirm time of arrival for the appt. Was right on time, explained everything and pricing, worked in a timely manner and did a beautiful job. Very professionally done. Great job. Carpet looks like new!! I would Highly recommend him.

  • Zerorez - 5 Star Review By Ahava Juran

    Ahava Juran

    google

    This is my second year in a row using Zerorez and I could not be more pleased. It is so easy to make my appointment online they communicate through email and text messages confirming the appointment and reminders. They give you the price upfront and don’t try to upsell in my home. Tim is very nice and thorough and remembered my house from the year before and did tell me about other options but not in a pushy way just as more of making sure that I was aware. Will definitely continue to use this company and refer them to my friends.

  • Zerorez - 5 Star Review By Laura Kerr

    Laura Kerr

    google

    Ivan was so friendly, polite and professional! He called ahead, came early, was honest and helpful when he realized the second hand cat tree that we purchased/needed cleaned was not going to be fixed with their services. While we did not move ahead with the clean on this visit, we will be booking them again in the future!

  • Zerorez - 5 Star Review By Kristy Florio

    Kristy Florio

    google

    Excellent, friendly service - highly recommend - everything looks like new

  • Zerorez - 5 Star Review By Marissa Reckmann

    Marissa Reckmann

    google

    Prompt, reliable and effective service!

  • Zerorez - 5 Star Review By Kayley

    Kayley

    google

    Both technicians were kind and polite. Service provided was excellent and invoicing was a breeze to complete. Highly recommend!

  • Zerorez - 5 Star Review By Angela Stallone

    Angela Stallone

    google

    As usual, Zerorez did an amazing job cleaning our carpets. This is the third time we have used them over the years and we are never disappointed. Tim worked for several hours in our two level home and our carpets look new. We are having Zerorex return to do our tiles. The company is efficient, the office and workers are kind and all do their best to achieve customer satisfaction.

  • Zerorez - 5 Star Review By Maria Adamo

    Maria Adamo

    google

    Friendly, prompt, and professional! Excellent experience as a first time customer. Joseph called ahead of arriving and was here in no time. He was so friendly, with my dog as well (bonus points!). He went out of his way and offered to help while I moved something out of the way. Thanks for having a human touch. The best part, the carpet in the room and closet I had cleaned look brand new! Great work and I’ll be sure to spread the good word about Zerorez and Joseph.

  • Zerorez - 5 Star Review By Marg Gibbs

    Marg Gibbs

    google

    Joseph was very personable and he did a great job.

  • Zerorez - 5 Star Review By Anita Eagle Bear

    Anita Eagle Bear

    google

    Above and beyond service. Fast and efficient. We'll done.

  • Zerorez - 5 Star Review By LarsJodi Frohnsdorf

    LarsJodi Frohnsdorf

    google

    Crew was on time, even a little early, they did call so we were ready for them. We had all the areas ready to go, furniture moved and carpets vacuumed, cleaning was quick and efficient, carpets look great. Prices were very reasonable for the quality. Would recommend and definitely use again.

  • Zerorez - 5 Star Review By Piffy

    Piffy

    google

    This was my first experience with upholstery cleaning, and I’m so glad I chose Zerorez! Booking was super easy and the technician Ivan was professional, knowledgeable and kind. He was incredibly thorough with his work and took the time to make sure everything was spotless. My upholsteries look amazing and I’m beyond happy with the results! I’ll definitely be using this company from now on.

  • Zerorez - 5 Star Review By Kris Hicke

    Kris Hicke

    google

    Professional and excellent results.

How Should You Prepare for a Carpet Cleaning?

Vacuuming right before having your carpets cleaned is highly recommended in order to get the best results. However, if you can’t make this step work for your schedule, you can skip it. At the very least, remove physical debris from the carpets.

Most carpet cleaning services will move furniture as necessary in order to access your carpets. Remove trinkets, lamps, electronics, or any other small items that sit on tabletops or standing shelves to make this furniture removal quicker and protect your belongings from accidental falls.

If you have pets and are able to secure them in a separate area of the house, this can make it easier for professionals to access your carpet and clean it thoroughly without the interruption of furry friends and paw prints.

Should you Vacuum Right After Carpet Cleaning?

Depending on the carpet cleaning service you choose, having your carpets professionally cleaned can still result in left-behind soil on the surface of the carpet after drying. Once your carpet is completely dry, vacuum your carpets in order to remove any residue that may have been loosened and left behind.

With Zerorez, your carpet cleaning team will utilize a non-toxic and highly effective carpet cleaner and technology that won’t leave any dirt or residue behind on your carpets after cleaning.

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Carpet Cleaning FAQ

What Makes Zerorez the Best Carpet Cleaner?


With a multifaceted, patented technology, Zerorez thoroughly cleans your carpets without damaging fibers or posing health risks for your family. With a 100% non-toxic green formula, Zerorez carpet cleaner is safe for homes with kids and pets. Using a gentle yet thorough method, Zerorez removes dirt and soil from your carpets while also preserving and protecting the fibers. No chemical residue left behind, no health risks. When it comes to carpet cleaning, it doesn’t get much better than that!

Before hiring professionals, it’s important to understand the basics of carpet cleaning so you know what to expect and what follow-up questions to clarify with your chosen team of professionals. Digging into common carpet cleaning FAQs also helps to build your understanding of what your carpets need and how to best maintain them.

For a true clean that will last, bring in Zerorez. Book your appointment today!

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