Frequently Asked Questions

Find answers with our carpet cleaning FAQ

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  • No Lingering Soap Residue
  • No Harsh Chemicals
  • No Crunchy Carpet Texture
  • Fast-Drying Treatments
  • Pet-Friendly, Kid-friendly
  • Extends the Life of Carpets

Carpet Cleaning FAQ

Whether you’ve just installed fresh new carpets or whether you’re moving into an existing home with some carpeted floors, understanding a few key facts can help prepare you for caring for your carpets correctly. Learn the answers to a few most common carpet cleaning FAQ.

How Often Should Carpet be Cleaned?

This is a particularly common carpet cleaning FAQ. A standard recommendation for how often carpet should be cleaned is 6 to 12 months. In households with only adults where regular vacuuming and maintenance is performed regularly, a recommendation of 12 months is often accurate. However, households with pets and children or particularly high-traffic areas will likely need professional carpet cleaning more frequently than this. Once you’ve had your carpets for a while, you’ll likely be able to tell when simply vacuuming is no longer sufficient.

What are the Signs That My Carpet Needs Cleaning?

If it’s been a while since your last cleaning and you’re not sure whether or not it’s time to bring the professionals back in, pay extra attention the next time you vacuum. Does your carpet look clean afterwards? If you’ve just vacuumed and your carpet still looks or smells dirty, the chances are high that there’s quite a bit of dirt build-up within the fibers. You may also notice that the carpet doesn’t stand up when you walk on it, or that it’s developing an odor. If you notice any of these signs, schedule a professional cleaning as soon as you can.

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This family enjoys their clean carpet and gets their questions answered with our carpet cleaning faq.

How Long Does Carpet Cleaning Take?

Carpet cleaning is not as time consuming as some may assume. In general, it will take about twenty minutes per room, but the overall time required can vary depending on furniture that needs to be moved, the size of the room, the amount of soil within the carpets, and any stains that need special treatment.

How Long Does it Take Carpets to Dry After Cleaning?

The time it takes for your carpets to dry after a cleaning will depend on your local climate, but in most areas will range from three to 24 hours. You can speed up this timeline by increasing the airflow to the room with the help of fans or your heating and cooling system.

With clean rubber-soled shoes, you can walk on your carpets before they’ve finished drying, but it’s best to let them dry as completely as possible before diving back into normal use. Leave furniture blocks and protective barriers where the carpet cleaning professionals placed them until your carpet is completely dry.

Zerorez gotta love it guarantee.

If you are unsatisfied with your service for any reason, we will gladly return within 30 days of service and re-clean any areas you're unsatisfied with.

More Than 160,000+ 5-Star Reviews

  • Zerorez - 5 Star Review By Pat Sandford

    Pat Sandford

    google

    Excellent service came earlier which was great and polite and will definitely refer to friends

  • Zerorez - 5 Star Review By Emily Smith

    Emily Smith

    google

    Service was fantastic. Arrived on time and did a great job on the cleaning. Would highly recommend.

  • Zerorez - 5 Star Review By Rahwa Asgodom

    Rahwa Asgodom

    google

    Amazing cleaning company and best customer service, they just want to you make happy and satisfied. 😀

  • Zerorez - 5 Star Review By Barbara P

    Barbara P

    google

    Friendly, respectful, and excellent work. We are very pleased with Tim’s service. Highly recommended!

  • Zerorez - 5 Star Review By Colleen Clark

    Colleen Clark

    google

    Amazing!!! Unbelievable dog oil hair vanished with Zerorez!!! My custom made couch is brand new!!! Booked in for another 3 month cleaning. Thank you!

  • Zerorez - 5 Star Review By Chris Rutledge

    Chris Rutledge

    google

    Fantastic Service! I was also provided excellent advice on how to maintain my carpet. The carpets look brand new!

  • Zerorez - 5 Star Review By Zorawar Sekhon

    Zorawar Sekhon

    google

    This is the second time we got carpet/couches cleaned. They are so organized leave no mess for home own. For cleaning they did amazing job, we have young kids and a lot spills and chocolate or color marks. Amazing job

  • Zerorez - 5 Star Review By Brad Grainger

    Brad Grainger

    google

    Joesph was our technician; he was polite and professional and took the time to explain what was included and what the total price would be before he started. He did an amazing job, and the floors were cleaned and resealed (grout, tiles) beyond expectations. We will use them again......Thanks Joseph!

  • Zerorez - 5 Star Review By Nancy Marano Silva

    Nancy Marano Silva

    google

    I have used Zerorez twice over past few years. trustworthy, on time, efficient and reasonable. The non toxic cleaning gets all stains out and my 11 year old wall to wall looks brand new! Really happy with them! thanks!

  • Zerorez - 5 Star Review By SHE ROW

    SHE ROW

    google

    Edit 1/2025: It’s been months and multiple phone calls with Miss. Congeniality, and I never received the $20 check they owed me!! BAD BUSINESS!!! Edit: After a few days, stains were returning. It was explained to me as the drying process occurred it might happen. I was not happy about that. They offered to come and retackle the stains, but I declined out of my disappointment. How long would this go on?! I had plans that required a fresh clean rug, asap. I also had an issue with applying the $20 coupon and was told not to worry, it would be taken off, and it wasn’t. Ive reached out more than once and have been told “it’s in the mail”! It’s been a few months and a few emails now, I gather I won’t see it. Overall, Im disappointed in this company and wouldn’t recommend it. If they can’t credit me a mere $20, how does one have any trust in this company at all! At this point, Im even sorry I tipped the technician! I am totally blown away!! I wish I had done before and after pics! The 15yo carpet, that was sadly badly stained from an old dog suffering bladder cancer, and the extensive heat/humidity we all struggled thru, now looks brand new, and there’s no odor either! Bobby, the Tech, did one heck of job getting to all the stains! I felt the pricing was reasonable for the work done. The ease of securing an appointment online, and the follow up regarding the appointment, what to expect, how to prepare, verification of the appointment, and their projected arrival time was simply Great! Everyone I dealt with one on one was very pleasant and knowledgeable about the service. I cannot recommend them enough!! I’m sorry I didn’t do it before now.

  • Zerorez - 5 Star Review By R Fehr

    R Fehr

    google

    Zerorez was fantastic! They accommodated my schedule, Josh came in and a great job... looks awesome!

  • Zerorez - 5 Star Review By Evelyn Baker

    Evelyn Baker

    google

    The technician did an amazing job. He was thorough and efficient and my furniture and area rug look like new. Thanks so much!

  • Zerorez - 5 Star Review By Gordon Rosko

    Gordon Rosko

    google

    Great people and awesome service. Will be using them again for more area carpet cleaning.

  • Zerorez - 5 Star Review By Jennifer Clarke

    Jennifer Clarke

    google

    Would highly recommend. Josh was great. He did a wonderful job, was quick and it looks fantastic. I have two cats and a dog (puppy) and it’s like new. Thanks for the carpet reset!

  • Zerorez - 5 Star Review By JoAnn Geiger

    JoAnn Geiger

    google

    Very professional arrived on time, did the walk through as to my expectations and wasted no time getting the work done! Very pleased with results! I will definitely use them again!

  • Zerorez - 5 Star Review By Somaley Ith

    Somaley Ith

    google

    Joesph was very professional and ensure each stage was thorough. He showed what the carpet looked like before starting the steam clean before he proceeded. Extremely pleased with the service - even better without chemicals! Communication from booking right down to the technician was prompt and clear. Highly recommend to use this service.

  • Zerorez - 5 Star Review By Lana

    Lana

    google

    professional company, reliable courteous does an excellent excellent job! Highly recommend small or large job

  • Zerorez - 5 Star Review By Eric

    Eric

    google

    I recently had my carpets cleaned by Zerorez, and the results were outstanding! The gentleman was punctual, professional, and went above and beyond to ensure every stain and spot was removed. My carpets look and feel brand new. I highly recommend their services!

  • Zerorez - 5 Star Review By

    facebook

    Today was my 2nd time using Zerorez carpet cleaning services which I was able to schedule easily online. Their customer service and subsequent communication was prompt and professional. Joshua was an absolute pleasure to meet and deal with. He did a fantastic job cleaning my carpets too. They look like new! I highly recommend Zerorez to anyone looking for quality services

  • Zerorez - 5 Star Review By Serina Dean

    Serina Dean

    google

    Today was my 2nd time using Zerorez carpet cleaning services which I was able to schedule easily online. Their customer service and subsequent communication was prompt and professional. Joshua was an absolute pleasure to meet and deal with. He did a fantastic job cleaning my carpets too. They look like new! I highly recommend Zerorez to anyone looking for quality services.

How Should You Prepare for a Carpet Cleaning?

Vacuuming right before having your carpets cleaned is highly recommended in order to get the best results. However, if you can’t make this step work for your schedule, you can skip it. At the very least, remove physical debris from the carpets.

Most carpet cleaning services will move furniture as necessary in order to access your carpets. Remove trinkets, lamps, electronics, or any other small items that sit on tabletops or standing shelves to make this furniture removal quicker and protect your belongings from accidental falls.

If you have pets and are able to secure them in a separate area of the house, this can make it easier for professionals to access your carpet and clean it thoroughly without the interruption of furry friends and paw prints.

Should you Vacuum Right After Carpet Cleaning?

Depending on the carpet cleaning service you choose, having your carpets professionally cleaned can still result in left-behind soil on the surface of the carpet after drying. Once your carpet is completely dry, vacuum your carpets in order to remove any residue that may have been loosened and left behind.

With Zerorez, your carpet cleaning team will utilize a non-toxic and highly effective carpet cleaner and technology that won’t leave any dirt or residue behind on your carpets after cleaning.

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Carpet Cleaning FAQ

What Makes Zerorez the Best Carpet Cleaner?


With a multifaceted, patented technology, Zerorez thoroughly cleans your carpets without damaging fibers or posing health risks for your family. With a 100% non-toxic green formula, Zerorez carpet cleaner is safe for homes with kids and pets. Using a gentle yet thorough method, Zerorez removes dirt and soil from your carpets while also preserving and protecting the fibers. No chemical residue left behind, no health risks. When it comes to carpet cleaning, it doesn’t get much better than that!

Before hiring professionals, it’s important to understand the basics of carpet cleaning so you know what to expect and what follow-up questions to clarify with your chosen team of professionals. Digging into common carpet cleaning FAQs also helps to build your understanding of what your carpets need and how to best maintain them.

For a true clean that will last, bring in Zerorez. Book your appointment today!

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